Getting Into Hard Rock Casino Ottawa
At Hard Rock Hotel & Casino Ottawa, the age line is 19 for every part of the property, not just the gaming floor. This page's checker matches each door to your age and the ID in your pocket.
Can a teenager come for dinner?
No, not even for dinner. Hard Rock Hotel & Casino Ottawa admits no one under 19 anywhere on the property. That rule covers the casino, the restaurants, the hotel and Hard Rock LIVE. Taking part in gaming carries the same age line.
Hotel guests are held to it as well: anyone staying in a room must be 19 or older. A family visit with a teenager needs a different plan, because the age rule starts at the property itself, not at the slot machines.
Will the door let me in?
Age, the ID in your pocket, a self-exclusion. The answer for each door of the resort.
| Door | Answer |
|---|---|
| Casino floor and gaming | |
| Restaurants and bars | |
| Hotel stay | |
| Hard Rock LIVE |
| Door | Rule |
|---|---|
| Casino floor and gaming | 19 or older; government-issued photo ID; two forms may be asked under 21 |
| Restaurants and bars | 19 or older; government-issued photo ID; two forms may be asked under 21 |
| Hotel stay | 19 or older; government-issued photo ID; two forms may be asked under 21 |
| Hard Rock LIVE | 19 or older; government-issued photo ID; two forms may be asked under 21 |
What ID should a guest bring?
Bring government-issued photo ID. Accepted examples include a driver's licence, a passport and an Ontario Photo Card. Guests under 21 may be asked for two forms of ID. Hotel guests who may appear under the legal age may also be asked for two forms of identification.
The practical advice is short. Anyone under 21 should carry a second piece of ID along with the first. If staff ask for two, the answer is already in the wallet. The same habit makes sense for any hotel guest who tends to look young.
Can self-exclusion keep someone out?
It can, and by design. Through OLG's self-exclusion program, My PlayBreak, a casino break locks a person out of every Ontario casino, Hard Rock Hotel & Casino Ottawa too. Short terms are 3 months and 6 months; longer ones run anywhere from 1 year up to 5 years. Once chosen, a casino break cannot be cancelled early.
Enrolment works three ways. A person can dial 1-800-387-0098 for the OLG Support Centre, raise it with staff at the casino, or meet a PlaySmart Centre coordinator. Every OLG casino houses a PlaySmart Centre, and the Responsible Gambling Council is a partner in running them.
Is the resort accessible?
Hard Rock Hotel & Casino Ottawa meets the accessibility rules of the Ontario Building Code and the standards set under AODA. The hotel charges pet fees, but service animals are exempt when valid service animal certification is shown. Guests travelling with one should keep that certification on hand.
Questions about a particular need can go to the resort at 1-613-822-8668, or to the chat assistant on its contact page, which answers 24/7.
Questions to the desk
- Is the age line the same as in Gatineau?
- The line on Albion Road is 19, whatever applies across the river. Hard Rock Hotel & Casino Ottawa requires guests to be 19 or older for the casino, the restaurants, the hotel and Hard Rock LIVE.
- Can someone under 19 stay at the hotel?
- No, the hotel accepts guests aged 19 and over only. Guests who may appear under the legal age may be asked to show two forms of identification.
- Does a student card count?
- Accepted ID is government-issued photo ID. A student card is not among the named examples, which are a driver's licence, a passport and an Ontario Photo Card.
- Can a 19-year-old friend come without a passport?
- Yes, a passport is one option among several. A driver's licence or an Ontario Photo Card also counts. Because the friend is under 21, staff may ask for two forms of ID, so a second piece is worth carrying.